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FAQ

Shipping and Sizing

Made to Order 

 

Every design is made to order just for you. This process means that there will be a slight wait for your garment to arrive. Once you have purchased your KOBA the label design, we endeavour to have it to you within 3-4 weeks. 

 

 

Shipping

 

We offer free express shipping Australia wide. 

 

 

Sizing  

 

We base all our designs on standard Australian sizing. If you are unsure of which size to order, please use the guide below to measure yourself. Please note that our designs are mostly flowly designs which can then belted. We find this design suits most body shapes. 

6: Bust 75-80cm, Waist 60-65cm, Hip 87-92cm

8: Bust 85-90cm, Waist 65-70cm, Hip 92-97cm

10: Bust 90-95cm, Waist 70-75cm, Hip 97-102cm

12: Bust 95-100cm, Wait 75-80cm, Hip 102-107cm

14: Bust 100-105cm, Waist 80-85cm, Hip 107-112cm

16: Bust 105-110cm, Waist 85-90cm, Hip 112-117cm 

Returns and Refunds

Returns and Refunds   

 

Most items can be returned within our returns and exchange window of 14 days. Please email us contact@kobathelabel and we will provide you with further instructions.

All sale items are reduced to clear and cannot be returned for change of mind.

For hygiene reasons cosmetics, earrings, swimwear and undergarments are also not eligible to be returned for change of mind.

All eligible items returned for a change of mind will be issued with a store credit or exchange.

In compliance with Australian Consumer Law and the ACCC, KOBA the label is not required to provide a refund if you have a change of mind. This includes payments made with AfterPay.


A change of mind includes but is not limited to the following.

- Just didn't like it
- Colour not exactly what you thought
- Didn't fit how you imagined
- Not a suitable shape for your body
- The wrong size
- Style or fabric not to expectation

 

Damaged or Incorrect Items  

 

If an item is faulty or incorrect, please contact our Customer Care team via email contact@kobathelabel with an image of the fault attached. Our Customer Care team will then be in touch to assist you further.

 

 

Exchanges  

As all our designs are made to order, we do ask that you chose carefully. However, we do understand that sometimes things don't look how you thought they would, and we want you to feel amazing in your KOBA the label pieces. If you do wish to exchange your piece please email us contact@kobthelabel.com.

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